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Store Hours & Locations

DFW Raw is a home based business and our model helps to keep our running costs low so we can pass on the savings. We utilize commercial frozen storage solutions and we are a distributor operating an E-Commerce platform serving the greater DFW metroplex, and providing local delivery of the products we list for sale on our website.

We do not operate a store front. By appointment, we offer local bulk pick-up orders (1 case minimum) to help pass on savings for those who do not want to take advantage of our delivery options.

We are located and operate in Keller, TX.

Local Delivery, Shipping, & Returns

-Local Delivery with Roadie:

What or who is Roadie:
DFW Raw provides local delivery through Roadie Inc. Roadie is an American crowdsourced delivery platform owned by UPS Company since 2021. Roadie allows small business like DFW Raw to offer local delivery with all the reliability and excellence you've come to expect from “Big Brown”. Roadie delivery drivers are not employees of DFW Raw.

Requirements for free delivery:
DFW Raw offers free local delivery for all qualifying orders. To qualify for free delivery all the following criteria must be met:
-Within a 70 miles range of a single DFW Raw location that can completely fulfill the order.
-Pre sales tax order value meets or exceeds the threshold set for the delivery range. Shopify determines the distance based on the delivery information provided.

Local delivery fees:
If you do not qualify for free local delivery, we offer local delivery for set rates for each delivery range. Shopify determines the distance based on the delivery information provided.

-Delivery or Shipment Concerns:
Package has been delivered but has gone missing:
DFW Raw is not responsible or liable for any damage or packages gone missing. All our shipments are automatically released to the recipient for delivery. If you are not home during the delivery, the courier knows to leave it at a designated location without a signature being required. If your package is delivered, and your package goes missing in between the time it is delivered and you get home, DFW Raw is not responsible for your package. Once your package has been delivered DFW Raw is no longer responsible or liable for any damage or shipments gone missing.

If you receive a damaged package:
If you have received a package that was damaged during transit, please follow the following steps:
• Contact DFW Raw within 24 hours at dfwk9kravings@gmail.com and
• Take clear and focused pictures from multiple angles of the packaging and damage before doing anything else with the shipment. These Photos are REQUIRED to be emailed to DFW Raw. DFW Raw will not be liable or responsible if there are no accompanying photos of the box, packaging, and damage being reported.
• Once DFW Raw receives your email with supporting photos, DFW Raw will contact the courier and advise customer of next steps.

Frozen items arrive thawed out:
When purchasing frozen products from DFW Raw, you are releasing DFW Raw from any guarantee that the product will be fully frozen upon delivery. DFW Raw cannot control the delivery couriers, and we do our best to ensure we pack all frozen products with enough coolant, if required, for transit time. If your order is received thawed, or partially thawed, you can refreeze the product, as there is nothing wrong with refreezing and thawing pet food. Raw ground meats are considered safe if they are maintained at temperatures at or below 40° in transit. DFW Raw recommends getting your frozen shipment into a freezer upon receipt.

-Delivery or Shipment Schedules:

Local delivery schedule:
During the checkout process DFW Raw will ask customers to select a date and time window which best fits their schedule. DFW Raw will schedule the shipment to arrive during the chosen time window and date selected by the customer during checkout. DFW Raw recommends getting your frozen shipment into a freezer upon receipt.

Frozen ground or air shipments:
DFW Raw typically ships frozen orders at the beginning of each week. Monday-Wednesday. DFW Raw cannot control the shipping carriers, and we do our best to ensure we pack all frozen products in an insulated cooler with enough coolant for the carriers quoted transit time. DFW Raw delivers to Texas and surrounding states only. We do not ship internationally or to Canada due to Border restrictions and transit times. At this time, we do NOT ship to FPO’s, APO’s, P.O. packages, Hawaii, Alaska, or Puerto Rico. Shipping rates and timing varies by the carriers used. DFW Raw offers both ground and air service options through UPS.

-DFW Raw Return Policy:
Due to the perishable nature of many of our products, DFW Raw does not offer any refunds or exchanges once an item is purchased. You must purchase at your own risk. If you have an item you cannot feed for some reason, please feel free to email us at dfwk9kravings@gmail.com for any tips on how to feed it or for some possible other uses for that product.

Payment methods

Website:

DFW Raw Gladly accepts Visa, Mastercard, Discover, and American Express a forms of payment.

Local Pick-up:

  • Zelle (Preferred)
  • Visa, Mastercard, Discover, and American Express
  • Venmo

General Terms & Conditions

OVERVIEW


This website is owned and operated by DFW Raw LLC, dba DFW Raw Dog Food. As you navigate through the site, the terms 'we,' 'us,'
and 'our' refer to DFW Raw. DFW Raw offers this website, along with all the
information, tools, and services it provides, to you, the user. Your use of
this site is contingent on your acceptance of all the terms, conditions,
policies, and notices outlined here.

When you visit our site or make a purchase from us, you are
engaging in our 'Service' and are agreeing to be bound by the following terms
and conditions, including any additional terms, conditions, and policies
referenced here or accessible through hyperlinks. These Terms of Service are
applicable to all users of the site, including but not limited to those who
browse the site, sell products, make purchases, and contribute content.

Before you access or use our website, we strongly encourage you to
carefully read these Terms of Service. By using or accessing any part of the
site, you are indicating your agreement to be bound by these Terms of Service.
If you do not agree with all the terms and conditions outlined in this
agreement, you should not access the website or use any of our services. Please
note that if these Terms of Service are considered an offer, acceptance is
expressly limited to these Terms of Service.

Any new features or tools that are added to our online store will
also be subject to these Terms of Service. You can always find the most
up-to-date version of the Terms of Service on this page. We retain the right to
update, modify, or replace any portion of these Terms of Service by posting
updates and/or changes on our website. It is your responsibility to check this
page regularly for any alterations. Your continued use of or access to the
website after we post any changes constitutes your acceptance of those changes.

Our online store is hosted on the Shopify platform, which provides
us with the e-commerce infrastructure necessary to sell our products and
services to you.

SECTION 1 – ONLINE STORE
TERMS


By accepting these Terms of
Service, you confirm that you are of legal age in your state or province of
residence, or you are of legal age in your state or province of residence and
have provided us with your consent to permit any of your minor dependents to
use this site.

 

You are prohibited from using our products for any unlawful or
unauthorized purpose, and in using the Service, you must not violate any laws
in your jurisdiction, including, but not limited to, copyright laws.

 

Transmission of any worms, viruses, or any code with destructive
properties is strictly prohibited.

 

Failure to comply with or breach any of these Terms will result in
an immediate termination of the services provided.

SECTION 2 – GENERAL
CONDITIONS


We retain the right to decline
service to individuals at our discretion, without specifying a cause, at any
time.

 

You acknowledge that your content, excluding credit card
information, may be transmitted without encryption and may involve (a)
transfers across various networks, and (b) alterations to meet the technical
prerequisites of connecting networks or devices. Credit card information is
consistently encrypted during transmission across networks.

 

You consent not to replicate, duplicate, copy, vend, trade, or
exploit any part of the Service, the usage of the Service, or access to the
Service, or any contact on the website facilitating the service, unless you
have received explicit written authorization from us.

 

The section headings used in this agreement are included for
convenience purposes only and will not restrict or otherwise influence these
Terms.

SECTION 3 – ACCURACY,
COMPLETENESS AND TIMELINESS OF INFORMATION


We cannot be held accountable
if the information presented on this site is inaccurate, incomplete, or not up
to date. The content on this site is intended solely for general information
and should not be the sole basis for decision-making. It is advisable to
consult primary, more accurate, more comprehensive, or more timely sources of
information before making decisions. Any reliance on the content on this site
is undertaken at your own risk.

 

This site may include historical information. Please be aware that
historical data, by its nature, is not current and is offered for your
reference exclusively. We have the right to modify the contents of this site at
any time, but we are under no obligation to update any information on our site.
By using this site, you accept that it's your responsibility to keep an eye on
any changes we make.

SECTION 4 – MODIFICATIONS
TO THE SERVICE AND PRICES

The prices of our products may be altered without prior notice.
We retain the right to, at any time and without prior notice, make adjustments
or terminate the Service in part or in full. We are not responsible to you or
any third party for any adjustments in pricing, suspension, or cessation of the
Service.

SECTION 5 – PRODUCTS OR
SERVICES (if applicable)


Some of our products or
services may exclusively be accessible through our website. These items or
services could have limited availability and are eligible for return or
exchange as outlined in our Return Policy.

 

We have taken every possible measure to present the colors and
images of our products on the website as accurately as feasible. However, we
cannot ensure that the display of colors on your computer monitor will be
entirely precise.

 

We maintain the right, although we are not obliged, to restrict
the sale of our products or services to specific individuals, geographic
regions, or jurisdictions. We may employ this right on a case-by-case basis.
Additionally, we reserve the right to limit the quantities of any products or
services we offer. All product descriptions and pricing are subject to change
without notice at our sole discretion. We also retain the right to discontinue
any product at any time. Any offers for products or services on this site are
invalid in areas where they are prohibited.

 

We do not guarantee that the quality of any products, services,
information, or other materials you acquire will fulfill your expectations, or
that any errors in the Service will be rectified.

SECTION 6 – ACCURACY OF
BILLING AND ACCOUNT INFORMATION


We maintain the authority to
decline any order you make with us. In our discretion, we may set restrictions
on or cancel the quantity of items that can be purchased per individual, per
household, or per order. These constraints may encompass orders made through the
same customer account, employing the same credit card, or using identical
billing and/or shipping details. If we decide to modify or cancel an order, we
will attempt to notify you by reaching out via the email address, billing
address, or phone number provided at the time the order was placed.
Furthermore, we reserve the right to restrict or disallow orders that, in our
sole assessment, seem to be made by dealers, resellers, or distributors.

 

You are in agreement to furnish current, complete, and precise purchase
and account information for any transactions at our store. It is your
responsibility to keep your account and other details, such as email addresses
and credit card numbers with expiration dates, up to date so that we can
successfully process your transactions and communicate with you when necessary.
For more comprehensive information, please refer to our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may grant you access to
third-party tools that are beyond our monitoring and control, and we do not
have any influence over them.

 

You recognize and accept that we provide access to these tools on
an "as is" and "as available" basis, without any
warranties, representations, or conditions of any kind, and without endorsing
them. We hold no liability for any issues arising from or connected to your use
of these optional third-party tools.

 

Your use of optional tools provided on the site is entirely at
your discretion and risk. It is essential that you are familiar with and
consent to the terms established by the relevant third-party provider(s) for
these tools.

 

Additionally, in the future, we may introduce new services and
features through the website, including the introduction of new tools and
resources. These new services and features will also be governed by these Terms
of Service.

SECTION 8 – THIRD-PARTY
LINKS


Some of the content, products,
and services available through our Service may incorporate materials from third
parties.

 

Links to third-party websites on this site may guide you to
websites not associated with us. We are not accountable for inspecting or
assessing the content's accuracy, nor do we provide any warranty or assume any
liability for third-party materials, websites, or for any other materials,
products, or services provided by third parties.

 

We are not responsible for any damages or harm linked to the
purchase or usage of goods, services, resources, content, or any other
transactions made in connection with third-party websites. We strongly
recommend a thorough review of the policies and practices of third parties,
ensuring your understanding of them before engaging in any transactions. If you
have any complaints, claims, concerns, or questions regarding products from
third parties, please address them directly to the third party.

SECTION 9 – USER
COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, upon our request, you
submit specific materials (such as contest entries), or if you voluntarily send
creative ideas, suggestions, proposals, plans, or any other content, whether
through online means, email, postal mail, or otherwise (collectively referred
to as 'comments'), you acknowledge and agree that we have the unrestricted
right to, at any time, without limitations, edit, replicate, publish,
distribute, translate, or use your comments in any medium. We are not and will
not be bound by (1) maintaining comments in confidence; (2) compensating you
for any comments; or (3) responding to any comments.

 

We reserve the option, but not the obligation, to observe, amend,
or remove content that, at our sole discretion, is deemed illegal, offensive,
threatening, libelous, defamatory, pornographic, obscene, or otherwise
objectionable, or that infringes upon any party's intellectual property rights
or breaches these Terms of Service.

 

You confirm that your comments will not infringe upon the rights
of any third party, including copyrights, trademarks, privacy, personality
rights, or other personal or proprietary rights. You additionally agree that
your comments will not contain libelous, unlawful, abusive, or obscene content,
nor will they harbor computer viruses or other malware capable of disrupting
the Service's operation or any related website. You may not employ a false
email address, impersonate someone else, or mislead us or third parties about
the origin of any comments. You are solely accountable for the comments you
create and their accuracy. We assume no responsibility and bear no liability for
any comments posted by you or any third party.

SECTION 10 – PERSONAL
INFORMATION


Your submission of personal
information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS,
INACCURACIES AND OMISSIONS


From time to time, you may come
across information on our site or within the Service that includes
typographical errors, inaccuracies, or omissions pertaining to product
descriptions, pricing, promotions, offers, shipping charges, delivery times,
and product availability. We maintain the right to rectify such errors,
inaccuracies, or omissions. We can also modify or update information, or cancel
orders if any information within the Service or on any associated website is
found to be inaccurate, without prior notice. This applies even after you have
placed your order.

 

We are not obligated to update, amend, or clarify information
within the Service or on any related website, including but not limited to pricing
information, except when required by law. The presence of any specified update
or refresh date within the Service or on any associated website should not be
interpreted as an indication that all information within the Service or on any
related website has been revised or updated.

SECTION 12 – PROHIBITED
USES


In addition to the other
restrictions detailed in the Terms of Service, it is strictly forbidden to use
the site or its content for the following purposes:

 

(a) Engaging in any unlawful activities.

(b) Encouraging or involving others in unlawful acts.

(c) Violating international, federal, provincial, or state
regulations, rules, laws, or local ordinances.

(d) Infringing upon our intellectual property rights or the
intellectual property rights of others.

(e) Engaging in any form of harassment, abuse, insults, harm,
defamation, slander, disparagement, intimidation, or discrimination based on
gender, sexual orientation, religion, ethnicity, race, age, national origin, or
disability.

(f) Submitting false or misleading information.

(g) Uploading or transmitting viruses or any malicious code that
could disrupt the functionality or operation of the Service, related websites,
or other internet resources.

(h) Collecting or tracking the personal information of others.

(i) Employing spam, phishing, data mining, pretexting, spidering,
crawling, or scraping.

(j) Using the service for any obscene or immoral purposes.

(k) Attempting to interfere with or bypass the security measures
of the Service, related websites, or other online platforms.

 

We maintain the right to terminate your access to the Service or
related websites if you engage in any of these prohibited activities.

SECTION 13 – DISCLAIMER
OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent,
or warrant that your use of our service will be uninterrupted, punctual,
secure, or free from errors. We do not assure that the outcomes or results
obtained from the service will be precise or dependable.

 

You concur that occasionally, we may suspend the service for
indefinite periods or discontinue it at any time without prior notice to you. You
explicitly acknowledge that your use of the service, or your inability to use
it, is solely at your own risk. The service and all products and services
provided through the service, except as explicitly stated by us, are provided
'as is' and 'as available' for your use. This comes without any
representations, warranties, or conditions of any kind, whether express or
implied, including all implied warranties or conditions of merchantability,
quality, fitness for a particular purpose, durability, title, and
non-infringement.

 

Under no circumstances shall DFW Raw, our directors, officers,
employees, affiliates, agents, contractors, interns, suppliers, service
providers, or licensors be liable for any injuries, losses, claims, or any
direct, indirect, incidental, punitive, special, or consequential damages of
any nature. This includes, without limitation, lost profits, revenue, savings,
data, replacement costs, or similar damages, regardless of whether based on
contract, negligence, strict liability, or other legal theories. These damages
may arise from your use of the service or any products obtained through the
service or from any other claim related to your use of the service or any
product, including but not limited to errors or omissions in any content or any
loss or damage of any kind incurred due to the use of the service or any
content (or product) posted, transmitted, or made available through the
service. This is true even if we have been advised of the possibility of such
damages. In regions where the exclusion or limitation of liability for
consequential or incidental damages is not permitted by law, our liability is
restricted to the greatest extent allowed by law.

SECTION 14 –
INDEMNIFICATION


You consent to indemnify,
protect, and absolve DFW Raw, along with our parent company, subsidiaries,
affiliates, partners, officers, directors, agents, contractors, licensors,
service providers, subcontractors, suppliers, interns, and employees, from any
claim or demand. This includes reasonable attorney fees, brought forth by a
third party due to or stemming from your violation of these Terms of Service or
the documents they reference, or your infringement of any law or a third
party's rights.

SECTION 15 – SEVERABILITY

If any part of these Terms of
Service is found to be unlawful, void, or unenforceable, that specific
provision will still be enforced to the maximum extent allowed by the law, and
the unenforceable portion will be regarded as severed from these Terms of
Service. This determination will not impact the legality and enforceability of
the remaining provisions.

SECTION 16 – TERMINATION

The responsibilities and legal
obligations of both parties that arise before the termination date will persist
even after the conclusion of this agreement.

 

These Terms of Service remain in effect unless and until they are
terminated by either you or us. You have the option to terminate these Terms of
Service at any time by informing us of your decision to discontinue using our
services, or by ceasing to use our site.

 

In situations where we, at our sole discretion, determine that you
have failed to comply with any term or provision outlined in these Terms of
Service, or if we have reasonable grounds to suspect such non-compliance, we
reserve the right to terminate this agreement at any time without prior notice.
In such cases, you will continue to be responsible for any amounts owed up to
and including the date of termination. We may also deny you access to our
Services, or any portion thereof, as a result.

SECTION 17 – ENTIRE
AGREEMENT


Our failure to exercise or
enforce any right or provision in these Terms of Service does not equate to a
waiver of that particular right or provision.

 

These Terms of Service, together with any additional policies or
operational regulations we may post on this site or in connection with the
Service, constitute the comprehensive agreement and understanding between you and
us, regulating your use of the Service. This agreement supersedes any previous
or concurrent agreements, communications, and proposals, whether spoken or
written, between you and us. This encompasses, but is not limited to, any
previous versions of the Terms of Service.

 

Any uncertainties in the interpretation of these Terms of Service
will not be construed against the party responsible for drafting them.

SECTION 18 – GOVERNING LAW

These Terms of Service and any
separate agreements whereby we provide you Services shall be governed by and
construed in accordance with the laws of Texas

SECTION 19 – CHANGES TO
TERMS OF SERVICE


You can always access the most
up-to-date version of the Terms of Service on this page.

 

We maintain the right, solely at our discretion, to amend, modify,
or substitute any segment of these Terms of Service by publishing updates and
alterations on our website. It is your responsibility to periodically check our
website for revisions. Your ongoing use or access of our website or the
Service, after these Terms of Service have been modified and those
modifications have been posted, signifies your consent to these changes.

SECTION 20 – CONTACT
INFORMATION


Questions about the Terms of
Service should be sent to us at:
DFW Raw
Email: dfwk9kravings@gmail.com Phone: 1 (817) 438-6563

 

Website Disclaimer

DFW Raw will not be held responsible for any inappropriate or
incorrect use of the information or services on this website, and assumes no
liability for how individuals utilize the information or services. DFW Raw will
not be held responsible for any direct or indirect damages that may result from
the use of information or services on this website. This includes, but is not
limited to, the acquisition or replacement of goods or services, loss of use,
data, profits, or business disruption. This disclaimer of liability is
applicable to any damages or harm that you, as a user of the website, may
believe are caused by the information or services on this website or by your
use of this website.

Privacy policy

Privacy Policy

DFW Raw recognizes your concerns about how your information is utilized.
This privacy policy outlines how DFW Raw employs and safeguards any information you provide when using our website, dfwrawdogfood.com. We are dedicated to protecting your privacy.

This Privacy Statement pertains to personal data collected, processed, disclosed, and stored (collectively 'used') by DFW Raw from individuals in the
European Union, in accordance with GDPR regulations, and all other global
customers. Our company is registered as DFW Raw LLC, located at 5511 Parkcrest Dr. Suite 103, Austin, TX 78731.

Information Collection

DFW Raw gathers information as a means of understanding our customers. Often, you provide this information directly, but it may also be collected automatically through technical means like Cookies. This data helps us personalize your shopping experience, fulfill customer orders, and provide
updates on delivery or relevant product information.

We collect personal details, contact information, address, and specific information about your pet. Additionally, order details and financial or payment information, such as card details, may be collected.

We utilize Cookies and similar technologies to gather data about your interactions with our website when your browser caches dfwrawdogfood.com.
Information collected may include your Internet protocol (IP) address, country
geolocation, and browsing data linked to Google Analytics.

Use of Information

We use the collected information for various purposes, including:
- Internal record-keeping for order inquiries and transactions, as well as legal claims or complaints.
- Maintaining financial records for reporting and accounting.
- Improving our products and services.
- Analyzing and enhancing our business and website functionality.
- Providing marketing updates only with your consent.

We will never sell your information to third parties and only use it when we
have a lawful basis.

Information Sharing

We share information with service providers to the extent necessary for the
outlined purposes. Your personal information may also be disclosed if required
by law or if you violate our Terms of Service.

Third-Party Sharing

DFW Raw shares information with the following categories of service
providers:
- Third parties providing payment gateways.
- Third parties who process payments or transactions on our behalf.
- Google Analytics: A web analytics service.
- Facebook & Instagram: Social media and networking services.
- Shopify: Our e-commerce platform provider.

In other instances, we may disclose your information to law enforcement agencies, regulators, or if you violate our Terms of Service. If our store is
acquired or merged with another company, your information may be shared with the new owners.

DFW Raw ensures that third parties use your data in accordance with this
Statement.

Leaving Our Website 

Once you leave our site or are redirected to a third-party website, you are no longer governed by our Statement or Terms of Service. We cannot be
responsible for the protection and privacy of information you provide on such sites.

Data Retention

DFW Raw retains your information only as long as reasonably necessary for
the purposes outlined in this Statement and to fulfill legal obligations. Your information is deleted when it is no longer needed.

Security

We employ physical, electronic, and managerial procedures to safeguard your information from unauthorized access or disclosure. Credit card information is encrypted and stored with AES-256 encryption. We use Cookies for analysis and
remove the data from the system.

Contact Information

If you have questions about our Privacy Policy or Terms of Use, contact us at dfwk9kravings@gmail.com.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy and will post any changes on our site. It is your responsibility to review and understand this policy when using our website. If there are significant changes, we will notify
you."

Last updated: 10/22/2023