Privacy policy

Privacy Policy

DFW Raw recognizes your concerns about how your information is utilized.
This privacy policy outlines how DFW Raw employs and safeguards any information you provide when using our website, dfwrawdogfood.com. We are dedicated to protecting your privacy.

This Privacy Statement pertains to personal data collected, processed, disclosed, and stored (collectively 'used') by DFW Raw from individuals in the
European Union, in accordance with GDPR regulations, and all other global
customers. Our company is registered as DFW Raw LLC, located at 5511 Parkcrest Dr. Suite 103, Austin, TX 78731.

Information Collection

DFW Raw gathers information as a means of understanding our customers. Often, you provide this information directly, but it may also be collected automatically through technical means like Cookies. This data helps us personalize your shopping experience, fulfill customer orders, and provide
updates on delivery or relevant product information.

We collect personal details, contact information, address, and specific information about your pet. Additionally, order details and financial or payment information, such as card details, may be collected.

We utilize Cookies and similar technologies to gather data about your interactions with our website when your browser caches dfwrawdogfood.com.
Information collected may include your Internet protocol (IP) address, country
geolocation, and browsing data linked to Google Analytics.

Use of Information

We use the collected information for various purposes, including:
- Internal record-keeping for order inquiries and transactions, as well as legal claims or complaints.
- Maintaining financial records for reporting and accounting.
- Improving our products and services.
- Analyzing and enhancing our business and website functionality.
- Providing marketing updates only with your consent.

We will never sell your information to third parties and only use it when we
have a lawful basis.

Information Sharing

We share information with service providers to the extent necessary for the
outlined purposes. Your personal information may also be disclosed if required
by law or if you violate our Terms of Service.

Third-Party Sharing

DFW Raw shares information with the following categories of service
providers:
- Third parties providing payment gateways.
- Third parties who process payments or transactions on our behalf.
- Google Analytics: A web analytics service.
- Facebook & Instagram: Social media and networking services.
- Shopify: Our e-commerce platform provider.

In other instances, we may disclose your information to law enforcement agencies, regulators, or if you violate our Terms of Service. If our store is
acquired or merged with another company, your information may be shared with the new owners.

DFW Raw ensures that third parties use your data in accordance with this
Statement.

Leaving Our Website 

Once you leave our site or are redirected to a third-party website, you are no longer governed by our Statement or Terms of Service. We cannot be
responsible for the protection and privacy of information you provide on such sites.

Data Retention

DFW Raw retains your information only as long as reasonably necessary for
the purposes outlined in this Statement and to fulfill legal obligations. Your information is deleted when it is no longer needed.

Security

We employ physical, electronic, and managerial procedures to safeguard your information from unauthorized access or disclosure. Credit card information is encrypted and stored with AES-256 encryption. We use Cookies for analysis and
remove the data from the system.

Phone Number

By providing your phone number, you consent to receive text messages from DFW Raw LLC regarding your inquiry, updates, and other relevant information. Message frequency may vary. Message and data rates may apply. For assistance, reply HELP or contact [dfwk9kravings@gmail.com, 817-438-6563, or www.dfwrawdogfood.com Contact US Page]. To stop receiving messages, reply STOP. No further messages will be sent. For details, see our Privacy Policy.

Privacy Policy 10DLC
We respect your privacy. Your phone number will be used exclusively to send you messages you have opted to receive based on your explicit consent. We do not sell or share your personal information with third parties. You can opt out of receiving these messages at any time by replying STOP to any of our SMS communications.

Contact Information

If you have questions about our Privacy Policy or Terms of Use, contact us at dfwk9kravings@gmail.com.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy and will post any changes on our site. It is your responsibility to review and understand this policy when using our website. If there are significant changes, we will notify
you."

Last updated: 12/4/2024